Below the terms stated by Leonhouses to grant its guests the best service and the maximum transparency. All the holiday apartments for rent available on the webiste shall be subject to such terms and conditions.
1. Documents Travelers are responsible for all visas, entry, health and other requirements and any documents required by laws, regulations, orders and/or requirements of country visited.
2. Deposit
We reserve the rights to cancel the reservation on behalf of property owners should deposit not be received within 48 hours from reservation.
3. Payment Method
PayPal or direct transfer to the specified bank account. Other forms of payment must be arranged in advance. We reserve the right to decline payment types other than PayPal and direct bank transfer.
4. Inclusions
Unless otherwise noted at the time of booking, apartments include linens (sheets and towels) and cooking facilities (including cooking and dining utensils). Each apartment description lists which amenities are present in the apartment at the moment of booking. Check for precise inclusions when placing your booking.
5. Additional Charges:
UTILITIES: For rentals shorter then 4 weeks Gas and Electricity are included up to a use equivalent to 50 euro. For rentals longer then 4 weeks utilities are not included in the rental fee. Meters can be checked in the apartment or in the building: electricity 35c., gas 90c. per unit. Please inquire with the key holder upon check-in for further details. Should there be a phone line, incoming calls are included, outgoing calls are not included unless you use your own calling card. Phone line will normally allow only direct local calls, therefore bringing your own phone or calling card is suggested. Internet connection is normally not included, please inquire with RR for details. BANK CHARGES for wires, checks or other forms of advance payments are not included in the rental price.
6. Changes to the booking by you:
All changes to the booking are considered as a cancellation and re-booking. In effect, small changes are generally accommodated for no more than the change fee of 30 Euro for each new set of dates recorded. This is also entirely dependant on the length of stay being the same. If bookings are shortened, generally this is considered as a cancellation and re-booking.
7. Changes to the booking by us:
This should not happen. If the deposit has not be received, then there is no further action. After receipt of the deposit, if your booking is cancelled by us, a full refund of deposit paid will be made. We will also pay your initial bank charges for the transaction, as long as they are both presented to us formally, and are considered reasonable within the banking system
8. Cancellation Policy:
a. For cancellations occurred at least 60 days before the reserved dates: you will receive full refund of the deposits
b. For cancellations occurred between 14 and 60 days prior to arrival date: you will receive 50% of the deposit.
c. Any cancellation made less than 14 days prior to arrival date do not receive a refund shall not be entitled to any refund.